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De-escalation in COVID times

Helping people to cope in times of stress
When
Friday 10th December 2021 9:30am - 11:30am
Where  The Village Hall, Historic Village, Seventeenth Ave West, Tauranga View Map

This workshop is targeted at frontline staff who are dealing with clients who exhibit aggressive and /or violent behaviours.

After working through this workshop, participants will understand the following:

  • Be able to identify unacceptable, aggressive and violent behaviours towards them;
  • Understand the science and research around why people behave in an aggressive or violent way including behaviours such as anger,  frustration and stress;
  • Have a toolbox of strategies to allow them to diffuse a difficult situation and protect themselves
  • Recognise when they or others need further support following an aggressive confrontation or call and know what to do about it.

With Angela Healy of Safer Workplace NZ Ltd

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This workshop is targeted at frontline staff who are dealing with clients who exhibit aggressive and /or violent... more
The event "De-escalation in COVID times" has finished

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